Last Updated: August 23, 2026
These Terms and Conditions (“Terms”) govern your use of the website, digital products, programs, resources, coaching services, strategic advisory services, and other offerings provided by Katie Jean Coaching, LLC, including those offered under the Work Is Not Family brand (“Company,” “we,” “us,” or “our”).
By accessing this website, purchasing a product or service, enrolling in a program, downloading a resource, or otherwise using our offerings, you agree to these Terms.
If you do not agree with these Terms, please do not purchase or use our products or services.
All content, programs, resources, coaching, strategic advisory services, workshops, live sessions, and other materials provided by Katie Jean Coaching, LLC are intended for educational and informational purposes only.
Our work is designed to support self-awareness, toxic job recovery, decision-making, workplace navigation, career development, and personal and professional growth.
Nothing provided by Katie Jean Coaching, LLC constitutes medical, psychological, psychiatric, legal, financial, or other licensed professional advice.
We do not diagnose or treat mental health conditions, provide psychotherapy, provide legal advice or representation, or act as your employer, HR representative, recruiter, attorney, therapist, or healthcare provider.
Our products and services are not substitutes for care or advice from appropriately licensed professionals.
If you are experiencing a medical or mental health emergency or believe you may be in immediate danger, contact an appropriate emergency service or qualified professional.
All prices are listed in U.S. dollars unless otherwise stated.
By purchasing a product or service, you authorize Katie Jean Coaching, LLC and its payment processors to charge the payment method you provide for the amount displayed at checkout.
You are responsible for providing accurate billing and contact information.
If a payment plan is offered and selected, you remain responsible for all payments in the plan according to the schedule agreed to at purchase, unless otherwise provided in a separate written agreement.
Failure to complete required payments may result in suspension or termination of access to products or services.
Digital products and programs, including the Toxic Job Recovery Program, are provided for your individual, personal use.
Your purchase grants you a limited, non-exclusive, non-transferable license to access and use the purchased materials in accordance with these Terms.
Purchasing a product does not transfer ownership of the content or intellectual property to you.
You may not share your login credentials or provide another person with access to a purchased product unless we expressly authorize it in writing.
Certain products may be advertised or sold with “Lifetime Access.”
Lifetime Access means access for the lifetime of the applicable product or service, not the lifetime of the purchaser.
When Lifetime Access is included with a purchase, you will have access to the applicable core product or service for as long as Katie Jean Coaching, LLC continues to offer and maintain that product or service.
Lifetime Access does not mean that a particular product, service, platform, lesson, feature, format, live component, community, resource, or other element will remain available indefinitely or for the purchaser's natural lifetime.
We may update, revise, reorganize, replace, add to, remove from, rename, migrate, or otherwise modify our products and the platforms through which they are delivered.
If a product is migrated to another platform, we may provide instructions for accessing the product through the new platform.
We also reserve the right to discontinue a product or service. If the applicable product or service is permanently discontinued, Lifetime Access to that product or service will end.
Lifetime Access may also be suspended or terminated if you violate these Terms, including by sharing access, reproducing or distributing protected materials, engaging in prohibited commercial use, or otherwise violating our intellectual property rights.
Some digital products or programs may include access to live Office Hours, Bonus Hours, Q&A sessions, community features, live workshops, additional resources, or other supplemental features.
Unless expressly stated otherwise in writing, these features are provided at our discretion and are not guaranteed for the lifetime of the underlying digital product.
We may change the frequency, schedule, format, platform, availability, or continuation of live or supplemental features at any time.
Lifetime Access to a digital product does not mean lifetime access to live sessions, Office Hours, communities, or other supplemental features unless we expressly state otherwise.
When recordings or replays are provided, we do not guarantee that any particular recording or replay will remain available indefinitely.
All content and materials provided by Katie Jean Coaching, LLC, including but not limited to videos, audio recordings, written materials, frameworks, worksheets, exercises, presentations, graphics, downloads, course materials, website content, emails, and other resources, are owned by or licensed to Katie Jean Coaching, LLC and are protected by applicable intellectual property laws.
Your purchase gives you permission to use these materials for your personal use only.
You may not, without prior written permission:
copy, reproduce, republish, distribute, sell, sublicense, modify, create derivative commercial products from, publicly display, teach, upload, share, or otherwise exploit our materials.
You may not share login credentials or allow others to access products through your account.
You may not use our materials to create or deliver your own program, course, coaching methodology, training, workshop, consulting service, or other commercial offering.
Unauthorized use may result in immediate termination of access without refund and may subject you to further legal action.
Certain offerings, including the Toxic Job Recovery Accelerator, may include coaching and strategic advisory services.
These services are collaborative and educational in nature and may support toxic job recovery, self-awareness, workplace navigation, decision-making, career development, career transition, and personal or professional growth.
We may provide information, perspectives, feedback, strategic guidance, recommendations, and coaching based on our professional experience.
However, you remain solely responsible for evaluating your circumstances and making your own employment, career, financial, legal, medical, mental health, and personal decisions.
We do not make decisions on your behalf and do not guarantee that any particular decision, strategy, communication, application, interview, negotiation, workplace action, or other course of action will produce a particular result.
The Toxic Job Recovery Accelerator requires a separate Coaching Agreement before services begin. That agreement may contain additional terms regarding payment, scheduling, cancellations, communication, scope of services, confidentiality, refunds, and other aspects of the coaching relationship.
If there is a conflict between these Terms and a signed Coaching Agreement concerning coaching or strategic advisory services, the Coaching Agreement will control with respect to those services.
Coaching and strategic advisory services may include career direction, job-search strategy, resume and LinkedIn feedback, professional positioning, interview preparation, opportunity evaluation, negotiation strategy, workplace transition support, and other career-related guidance.
We do not guarantee interviews, job offers, promotions, salary increases, employment, continued employment, successful negotiations, or any other career outcome.
Unless expressly included in the service you purchase, career support consists of coaching, strategic guidance, feedback, and review.
Done-for-you services such as complete resume writing or rewriting, LinkedIn profile writing or rewriting, submitting job applications on your behalf, recruiting, job placement, or representation before an employer are not included unless expressly purchased or agreed to separately in writing.
Our services may include educational information and strategic guidance related to workplace dynamics, organizational behavior, HR processes, workplace communication, documentation, boundaries, or other employment-related matters.
This information may be informed by professional experience, but it is not legal advice.
Laws, regulations, organizational policies, employment agreements, and individual circumstances vary. You are responsible for obtaining advice from a qualified attorney or other licensed professional when your circumstances require legal guidance.
Katie Jean Coaching, LLC does not act as your HR representative, attorney, advocate before your employer, union representative, or employment representative.
The Toxic Job Recovery Program, Toxic Job Recovery Accelerator, and all related products and services are educational and coaching offerings.
They are not psychotherapy, counseling, psychological treatment, psychiatric treatment, medical treatment, or other licensed healthcare services.
Discussion of topics such as stress, nervous system responses, safety, identity, self-trust, boundaries, relationships, workplace experiences, or recovery does not constitute diagnosis or treatment of a mental health or medical condition.
Our offerings may be used alongside therapy or other professional care when appropriate, but they are not substitutes for those services.
Recovery, career development, workplace navigation, and decision-making are individual processes.
We provide education, tools, frameworks, perspectives, coaching, and strategic guidance. You are responsible for deciding whether, when, and how to apply that information to your circumstances.
You acknowledge that your results depend on many factors, including factors outside the control of Katie Jean Coaching, LLC.
Participation in our products or services does not guarantee recovery, emotional wellbeing, improvements in workplace conditions, employment, career advancement, financial results, relationship outcomes, or any other specific result.
You remain responsible for your own actions, decisions, safety, wellbeing, and results.
Certain products, services, or resources may include or incorporate artificial intelligence or AI-assisted tools.
AI-generated or AI-assisted outputs may be incomplete, inaccurate, outdated, or inappropriate for your individual circumstances.
Such outputs are provided for educational and informational purposes and should not be treated as legal, medical, mental health, financial, employment, or other professional advice.
You are responsible for reviewing and evaluating AI-generated information before relying on or acting upon it.
If we discontinue offering AI-assisted resources, their availability is not guaranteed under Lifetime Access unless expressly stated otherwise.
Because digital products provide immediate access to proprietary educational content, purchases of digital products may be non-refundable except where otherwise stated or required by applicable law.
The Toxic Job Recovery Accelerator is governed by a separate Coaching Agreement, including any applicable refund, cancellation, or termination provisions.
Before purchasing, you are responsible for reviewing the refund policy applicable to the product or service you are purchasing.
Nothing in these Terms limits any rights that cannot lawfully be waived under applicable consumer protection laws.
Scheduling, cancellation, rescheduling, expiration, and missed-session policies for private coaching and strategic advisory services will be set forth in the applicable Coaching Agreement.
Failure to attend a scheduled session or provide required notice may result in forfeiture of that session as provided in the Coaching Agreement.
Access to private coaching or strategic advisory services is limited to the period specified in your Coaching Agreement and is not included within Lifetime Access to a digital program unless expressly stated otherwise.
When you request a free resource, subscribe to our email list, register for an event, purchase a product, or otherwise provide your email address, you may receive communications related to the resource, product, service, event, or transaction.
When you have consented to receive marketing communications, you may also receive educational content, business updates, information about products and services, and other marketing emails from Work Is Not Family or Katie Jean Coaching, LLC.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails.
Transactional or service-related communications necessary to administer a purchase or active service may still be sent when appropriate.
Your use of our website and services is also subject to our Privacy Policy.
We take reasonable measures to protect personal information, but no method of electronic transmission or storage is completely secure.
When participating in group sessions, Office Hours, communities, workshops, or other shared spaces, you are responsible for deciding what personal information you choose to disclose.
We cannot guarantee that other participants will maintain the confidentiality of information voluntarily shared in group settings.
Testimonials, stories, examples, and results shared on our website, social media, emails, sales materials, or other communications represent individual experiences.
They are provided for illustrative purposes only and do not guarantee that you will achieve the same or similar results.
Your experience may differ based on your individual circumstances, actions, environment, and other factors.
Our website, programs, payment processing, email communications, scheduling, video hosting, communities, live sessions, or other services may rely on third-party platforms.
We are not responsible for outages, security incidents, changes in functionality, discontinued services, or other actions of third-party providers outside our reasonable control.
We may change the platforms used to provide our products or services at any time.
A change in platform does not by itself terminate access to a product when that product remains actively offered and maintained by us.
You agree not to use our website, products, programs, services, communities, or materials in a way that:
violates applicable law; infringes our intellectual property rights or the rights of another person; shares paid content or account access without authorization; disrupts our services or technology; harasses, threatens, or harms another participant or member of our team; attempts to gain unauthorized access to accounts, systems, or materials; or uses our proprietary content for unauthorized commercial purposes.
We reserve the right to suspend or terminate access for violations of these Terms.
To the fullest extent permitted by applicable law, Katie Jean Coaching, LLC and its owners, employees, contractors, agents, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website, products, programs, services, or materials.
To the fullest extent permitted by applicable law, our total liability for any claim arising from a particular product or service will not exceed the amount you paid to Katie Jean Coaching, LLC for the product or service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Katie Jean Coaching, LLC and its owners, employees, contractors, agents, and affiliates from claims, liabilities, damages, losses, and expenses arising from your misuse of our products or services, violation of these Terms, infringement of another person's rights, or unlawful conduct.
We may suspend or terminate access to a product, program, community, live feature, or service if you violate these Terms, fail to make required payments, misuse our intellectual property, engage in unlawful or harmful conduct, or materially interfere with the experience or safety of others.
Termination for violation of these Terms does not entitle you to a refund unless required by applicable law or expressly provided in a separate written agreement.
Our products and services may evolve over time.
We may update content, change lesson names, add or remove materials, revise frameworks, change delivery platforms, modify supplemental features, change live-session schedules, or otherwise update an offering.
A purchase does not guarantee that the product or service will remain identical to the version available on the date of purchase.
Where Lifetime Access applies, it applies to the applicable product or service as it exists and evolves during its product lifetime, subject to the Lifetime Access provisions above.
We may update these Terms periodically to reflect changes to our business, products, services, technology, or legal requirements.
The updated Terms will be posted on this website with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent before materially changing terms that apply to an existing purchase.
These Terms are governed by the laws of the State of Maine, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms, our website, or our products or services will be handled in accordance with applicable law and any dispute-resolution provisions contained in a separate written agreement between you and Katie Jean Coaching, LLC.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
These Terms, together with any applicable Privacy Policy, sales-page terms, checkout terms, refund policy, and signed Coaching Agreement, constitute the agreement between you and Katie Jean Coaching, LLC regarding the applicable products and services.
When a separate signed agreement contains terms that conflict with these Terms, the separate signed agreement will control with respect to the services governed by that agreement.
Questions about these Terms may be directed to:
Katie Jean Coaching, LLC
Work Is Not Family
katiejeancoaching@gmail.com